Our Commitment to You

Welcome to Neat Services Group ("we", "us", "our"). We are committed to protecting and respecting your privacy. This policy explains what personal data we collect, how we use it, and your rights regarding your data when you use our services (including End of Tenancy Cleaning, Painting & Decorating, and more) or interact with our website, in accordance with the UK General Data Protection Regulation (UK GDPR).

Who We Are (The Data Controller)

For the purpose of UK data protection law, the data controller is:

• Company Name: NEAT SERVICES LTD
• Company Registration Number: 14188205
• Contact Email for Data Protection: support@neatservicesgroup.co.uk

What Information Do We Collect?

We may collect various types of personal data to provide and improve our services:

• Identity Data: Your first name and last name.
• Contact Data: Your service address, billing address, email, and phone number.
• Financial Data: Payment card or bank account details for processing payments.
• Transaction Data: Details about the services you have purchased from us.
• Technical Data: Your IP address and browser information when you use our website.

How Do We Use Your Information?

We only use your data when we have a legal basis to do so. Most commonly, we use it to:

• Provide Our Services: To give you a quote, schedule your service, and carry out the cleaning or decorating work (this is to perform our contract with you).
• Process Payments: To take payment for the services you have booked.
• Communicate With You: To send booking confirmations, service updates, and ask for feedback to improve our services (our legitimate interest).
• Improve Our Website: To understand how visitors use our site so we can make it better.

Who Do We Share Your Data With?

We may need to share your data with a few trusted third parties to run our business:

• Our Service Teams: Our professional cleaners or painters who need your name and address to perform the service.
• Payment Processors: Secure third-party companies that handle your payment (e.g., Shopify Payments, Stripe).
• IT & Software Providers: Including our website host (Shopify) and booking system provider.

We require all third parties to respect the security of your data and treat it in accordance with the law.

How Do We Keep Your Data Safe and For How Long?

We have put in place strong security measures to protect your data from being lost or accessed without authorisation. We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for legal and accounting requirements (typically 6 years for tax purposes after you cease being a customer).

What Are Your Legal Rights?

Under UK data protection law, you have rights over your personal data. These include:

• The right to **access** a copy of the data we hold about you.
• The right to **correct** any inaccurate information.
• The right to **erase** your data in certain circumstances.
• The right to **object** to processing where we rely on legitimate interests.

To exercise any of these rights, please contact us at our data protection email. You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection authority.