Frequently Asked Questions

We proudly serve all of London and the surrounding areas. Our teams cover Central London, North, South, East, and West London, including specific areas like Ealing, Harrow, Fulham, Hackney, and Putney. We also serve locations inside the M25 such as Watford, St Albans, and Slough.

We deliver an HQ cleaning experience by using professional-grade equipment, employing fully trained and vetted staff, and following a comprehensive quality checklist. Our focus is on delivering a premium, flawless finish, not just a basic clean

Yes, absolutely. Neat Services Group is fully insured, including comprehensive Public Liability insurance. This gives our clients complete peace of mind when we are working in their property.

Our standard working hours are from 8 am to 6 pm, Monday to Saturday. We can sometimes accommodate special requests outside of these hours, so please contact us to discuss your needs

While there are many great companies, we focus on being a specialist partner for high-stakes property situations. We offer a bundled service of cleaning, painting, and light renovations with a single point of contact, aiming to build long-term relationships with landlords and property managers who require a reliable and high-quality service.

We are proud of our excellent client feedback. Our reviews often highlight our reliability, attention to detail, and the quality of our results. We have over 115 reviews on our Google Business Profile and are committed to earning our clients' satisfaction.

Our service is a top-to-bottom deep clean designed to meet the strictest inventory checks. The end of tenancy cleaning checklist includes deep cleaning the oven, descaling bathrooms, cleaning inside all cupboards and wardrobes, washing internal windows, and much more

Yes. Our End of Tenancy Cleaning service comes with a 7 DAYS -guarantee.PROPERTY MUST BE NOT USED FOR ANY REASON   If your landlord or letting agent finds any issue with the clean, we will return to rectify it free of charge.

The end of tenancy cleaning cost varies based on the size and condition of the property. We provide a transparent, fixed-price quote with no hidden fees. Contact us for a free, no-obligation quote tailored to your property.

No, you do not need to be present. Most clients simply provide us with access (e.g., via a key safe or concierge) and we handle the rest, sending you a confirmation once the job is complete.

Yes, our teams arrive with all the necessary professional-grade equipment and high-performance, eco-friendly cleaning products to complete the job to the highest standard.

The duration depends on the property's size and condition but typically ranges from 3 to 8 hours. We send a team of cleaners to ensure the job is completed efficiently and thoroughly in one visit.

Yes, our End of Tenancy, After Build, and Deep Cleaning services are all types of one-off cleaning. We specialise in intensive, one-time cleans rather than regular domestic cleaning.

Top-up painting is a cost-effective solution to refresh a property without a full redecoration. We target and paint over scuffs, marks, and chips on walls, doors, and skirting boards to make the property look fresh and ready for new tenants.

Yes. This is one of our key advantages. We can handle light renovation tasks like replacing sealant, modernising hardware (door handles, light switches), and other small repairs alongside our cleaning and painting services.

By bundling cleaning, painting, and light renovations, you get one quote, one point of contact, and one invoice. This is more efficient and cost-effective than hiring three separate companies.

Absolutely. Our professional painters take great care to cover all floors, furniture, and fixtures with dust sheets and protective materials before starting any work.

Yes, we provide a dedicated Airbnb turnover service designed for the fast-paced London market. We ensure your property is reset to a 5-star, hotel-like standard between each guest.

Yes, our full-service turnover can include laundering all bed linens and towels, so your property is always ready with fresh, clean linen for the next guest.

Yes, we specialise in working within the tight 11 am to 3 pm turnover window to ensure your property is perfectly clean and ready for your next guest's arrival without any delay.

You can get a free, no-obligation quote by filling out the form on our website or by calling us directly. We provide transparent, fixed-price end of tenancy cleaning quotes so you know the full cost upfront.

We accept payment via bank transfer or credit/debit card. A deposit may be required to secure your booking, with the final balance due upon completion of the service.

You can cancel your booking free of charge within 48 hours of making it. After this period, the deposit becomes non-refundable to cover the loss of the reserved service slot.

We always strive to be on time. However, due to London traffic, delays can occasionally occur. We maintain open communication and will always call you to provide an updated estimated time of arrival if there is any delay.

We offer competitive and fair pricing for a high-quality, guaranteed service. While we may not be the absolute cheapest end of tenancy cleaning option, we provide exceptional value by ensuring you get your deposit back and the job is done right the first time.