Privacy Policy London Cricklewood

Effective Date: 12 June 2025

1. Introduction

Welcome to NEAT SERVICES LTD ("we", "us", "our"). We are committed to protecting and respecting your privacy.

This policy explains what personal data we collect from you, how we use it, who we share it with, and your rights regarding your data when you use our services (including end of tenancy cleaning, moving cleaning, deep cleaning, painting, and renovation) or interact with our website.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are (The Data Controller)

For the purpose of UK data protection law, the data controller is:

• Company Name: NEAT SERVICES LTD
• Company Registration Number: 14188205
• Registered Address: 32 draycott close NW2 1UN 
• Contact Email for Data Protection: [ privacy@neatservicesltd.co.uk]

3. The Personal Data We Collect

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

• Identity Data: Includes first name, last name, and title.
• Contact Data: Includes billing address, service delivery address, email address, and telephone numbers.
• Financial Data: Includes bank account and payment card details.
• Transaction Data: Includes details about payments to and from you and other details of the services you have purchased from us.
• Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting and location, and other technology on the devices you use to access our website.
• Usage Data: Includes information about how you use our website and services.
• Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties and your communication preferences.

4. How We Collect Your Data

We use different methods to collect data from and about you, including:

• Direct Interactions: You may give us your Identity, Contact, and Financial Data by filling in forms on our website (quote request forms), or by corresponding with us by post, phone, email, or otherwise.
• Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment and Browse actions. We collect this data by using cookies and similar technologies.
• Third Parties: We may receive personal data about you from various third parties, such as Google (if you find us via Google Search or Local Services Ads), analytics providers, and advertising networks.

5. How We Use Your Personal Data (Lawful Basis for Processing)

We will only use your personal data when the law allows us to. Most commonly, we will use your data in the following circumstances:

Purpose / ActivityType of DataLawful Basis for ProcessingTo provide you with a quote for our servicesIdentity, Contact, TransactionPerformance of a contract with youTo schedule and carry out the cleaning, painting or renovation service at your propertyIdentity, Contact, TransactionPerformance of a contract with youTo process payments for our servicesIdentity, Contact, Financial, TransactionPerformance of a contract with youTo manage our relationship with you ( asking for a review)Identity, Contact, UsageLegitimate Interest (to improve our services)To deliver relevant website content and advertisements to youIdentity, Contact, Technical, Usage, MarketingLegitimate Interest (to grow our business) or ConsentTo use data analytics to improve our website and servicesTechnical, UsageLegitimate Interest (to define customer types and keep our website updated)To send you marketing communications about our servicesIdentity, Contact, MarketingConsentExport to Sheets  

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

6. Who We Share Your Data With

We may have to share your personal data with the parties set out below:

• Service Providers: Our self-employed cleaners, painters, or renovation contractors who carry out the service at your property. We provide them only with the necessary information (e.g., your name, address, and job details).
• IT and System Administration Providers: Including our website host (GoDaddy), email provider (e.g., Google Workspace/Microsoft 365), and customer relationship management (CRM) systems.
• Payment Processors: Third-party companies that process your payment transactions.
• Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
• HM Revenue & Customs, regulators, and other authorities who require reporting of processing activities in certain circumstances.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal data to those employees, agents, and contractors who have a business need to know.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. By law, we have to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for tax purposes.

9. Your Legal Rights

Under UK data protection law, you have rights including:

• Right to access: The right to ask for a copy of your personal data.
• Right to rectification: The right to ask us to correct inaccurate or incomplete data.
• Right to erasure (to be forgotten): The right to ask us to delete your data where there is no good reason for us to continue processing it.
• Right to restrict processing: The right to ask us to suspend the processing of your personal data in certain scenarios.
• Right to data portability: The right to ask that we transfer your personal data to you or to a third party.
• Right to object: The right to object to our processing of your data where we are relying on a legitimate interest.

To exercise any of these rights, please contact us at [e.g., privacy@neatservicesltd.co.uk].

You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

10. Changes to This Privacy Policy

We keep our privacy policy under regular review. Any updates will be posted on this page. This policy was last updated on 12 June 2025.

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