TERMS

  NEAT SERVICES LTD

By booking any service with NEAT SERVICES LTD ("The Company"), you ("The Client") agree to be bound by the following Terms and Conditions.

1. DEFINITIONS

• "The Company," "we," "us," "our": Refers to NEAT SERVICES LTD, Company Number 14188205.
• "The Client," "you," "your": Refers to the person, firm, or organisation purchasing services from The Company.
• "Service": Refers to the cleaning, painting, or renovation work provided by The Company.
• "Booking": Refers to the confirmation of a service appointment.

2. QUOTES & BOOKINGS

• 2.1. All quotes are provided as estimates based on the information supplied by The Client. Quotes may be subject to change if the property's condition or requirements differ from the description provided.
• 2.2. A booking is considered confirmed only after The Company has received a deposit payment and/or has sent a written booking confirmation to The Client.
• 2.3. The Client is responsible for ensuring that all details provided at the time of booking are accurate.

3. PRICING & PAYMENT

• 3.1. Prices for services are quoted on a fixed-fee basis. Any additional services requested will be quoted separately.
• 3.2. A deposit is required to secure your booking slot. The remaining balance is due upon completion of the Service, unless otherwise agreed in writing.
• 3.3. Payments can be made via [List Your Payment Methods, e.g., Bank Transfer, Credit/Debit Card].
• 3.4. The Client is responsible for any additional charges, including the London Congestion Charge and any parking costs incurred by our teams while servicing your property. These costs will be added to the final invoice.

4. CANCELLATIONS & RESCHEDULING BY THE CLIENT

• 4.1. Free Cancellation Period: You may cancel your booking free of charge by providing written notice within 48 hours of making the initial booking.
• 4.2. Cancellation Fee: If a booking is cancelled by The Client after the initial 48-hour free cancellation period has passed, the deposit paid to secure the service slot will be non-refundable. This fee covers the loss of the slot which was reserved for you.
• 4.3. Cancellations made less than 48 hours before the scheduled Service time will be subject to a cancellation fee equivalent to 50% of the total service cost.
• 4.4. Rescheduling requests are subject to availability and may incur an administrative fee.

5. SERVICE DELIVERY

• 5.1. Late Arrival: We will make every effort to arrive at the scheduled time. However, due to the nature of London traffic and other unforeseen circumstances, we may be subject to delays. We will always update you on our estimated time of arrival if we are running late. A delay does not constitute grounds for cancellation or a refund.
• 5.2. Access: The Client must ensure that our teams have unobstructed access to the property at the scheduled time. Failure to provide access will be treated as a late cancellation, and the full service fee may be charged.
• 5.3. Utilities: The Client must provide access to reliable hot water and electricity for our teams to perform the Service effectively. If these are unavailable, the Service may be cancelled, and the full fee charged.
• 5.4. Our teams are fully equipped with all necessary professional equipment and materials to perform the Service.

6. CLIENT OBLIGATIONS

• 6.1. For End of Tenancy Cleaning services, the property must be completely empty of all personal belongings.
• 6.2. The Client is responsible for securing or removing all fragile, valuable, or sentimental items.
• 6.3. The Client must ensure the property is a safe environment for our staff to work in. Please secure any pets away from the areas where our team will be working.

7. COMPLAINTS & QUALITY GUARANTEE

• 7.1. Our services are backed by a quality guarantee. If you are not satisfied with any aspect of the Service, you must notify The Company in writing (with photographic evidence) within 48 hours of the Service completion.
• 7.2. We do not offer refunds. Our sole remedy for a legitimate complaint is to return to the property to re-clean or rectify the specific areas of concern at no additional cost to you.
• 7.3. The Company will not be liable for any complaints made after the 48-hour period has expired.

8. LIABILITY

• 8.1. NEAT SERVICES LTD is covered by Public Liability Insurance.
• 8.2. Our liability is limited to correcting any work that was not performed to a professional standard.
• 8.3. We will not be held liable for: 
  • Damage to items that were not secured or removed by The Client.
  • Pre-existing damage, wear and tear, permanent stains, or spillages that cannot be removed.
  • Damage resulting from faulty appliances or fixtures at the property.
• 8.4. In the event of damage caused by our team, our liability will not exceed the total cost of the Service provided.

9. GOVERNING LAW

• 9.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales, and the parties agree to submit to the exclusive jurisdiction of the English courts.

10. DATA PROTECTION

• 10.1. We will process your personal data in accordance with our Privacy Policy, which is available on our website.